Your return delivery

Using our returns portal from DHL you can send a cancellation for 4.90 EUR cost-effectively via DHL. The shipping costs will be charged with your return. In case of an exchange the return is free of charge.

Please note that there are currently delays of up to 14 days in the processing of returns / exchanges and complaints. You can find detailed information on the current status here »

How it works:

  1. Enter the order number below and (if required) the email address of your order.
  2. Click on the "DHL Returns" button to access the DHL Returns Portal.
  3. If necessary, correct the sender address and click on "Send e-mail".
  4. Check your e-mail box and print out the return label in the e-mail attachment.
  5. Place the fully completed return form with your goods in the original parcel or in another sturdy box.
  6. Visibly attach the return label to your package.
  7. Deliver the parcel to a post office, packing station or parcel box. Done!
Your return delivery

Please note:

  • Only one parcel label can be printed and used per order.
  • If you have received an order in several parcels (part delivery), please return the goods to us in one parcel.
  • Please use our DHL returns portal for your return delivery. You may incur higher costs if you return goods using a different logistics company. You will be invoiced for any additional costs incurred.