We are here

Current processing status of your order

Outgoing goods Premium dispatch: Up-to-date
Goods Issues Standard Shipping: Up-to-date
Returns processing: from 23.06.2020
E-mail processing: from 28.06.2020


Due to an increased number of inquiries we are unfortunately unable to take your call at the moment. Please send us an e-mail to info@motoin.de and we will contact you as soon as possible. At the moment we would like to ask you for your understanding, we at motoin do everything possible to offer you the best possible service.  

 

In view of the current situation and the spread of COVID-19 we would like to support you with the best possible service, especially in these difficult times. Our motoin team is working with full commitment to send your parcels promptly, even if part of our staff is working from the home office as recommended by the Federal Ministry of Health. You can order as usual in our online shop and prepare for the coming season.

 

Current status of your purchase

Order:
We always have our  premium shipping items in stock at our large warehouse. If they are ordered until 13 o'clock, they will be shipped the same day. All other articles with delivery status, for example 1-3 or 3-7 days, we order directly from the manufacturer. In case of Dainese for example in Italy, Shark in France and so on. Due to the current situation, longer delivery times may be possible depending on the product. We ask for your understanding.

Delivery:
At the moment the packages in Germany are still delivered by our shipping service providers DHL and UPS, but there may be delays in delivery in Germany as well as in various countries. In addition, currently defined areas in various countries are not delivered. Which zones, areas and countries are affected can be found on the respective pages of our service providers, which are updated regularly:DHL or UPS.

Returns/exchange/complaints:
The processing time for your returns is currently about 8 days. This applies to returns, exchanges and complaints. As soon as your return has been processed, you will be informed automatically. We ask for your understanding.

Therefore we offer you from now on 10% discount on our entire product line!*

Where we have increased for you:

  • Extended right of return of 200 days
  • 60,000 immediately available premium shipping items - ordered today, shipped today
  • logistics equipped with all necessary hygiene measures, working in 2 teams
  • we will arrange partial deliveries if your order includes an item that is delivered from a country with restrictions
  • stay at home our whole team does its best to be there for you - partly we work from home office to meet recommended standards and reduce contacts

Will my package be delivered as normal?

  • Yes - we are still there for you in the usual quality. Please pay attention to the indicated delivery times for your product, they might be longer than usual.

Will there be delivery problems?

  • Our procedure:
  • Every order is accepted.
    Orders placed from delivery areas where there may be delays will go through our delivery process as normal. We ask for your understanding if your order is subject to delays on the part of our shipping service providers.

    • Our approach
      Every order is accepted.


      Orders placed from delivery areas where there may be delays will go through our delivery process as normal. We ask for your understanding if your order is subject to delays on the part of our delivery service providers.
       
    • Our stock items - immediately available  premium shipping items
      We always have our  premium shipping items in stock at our large warehouse. If they are ordered before 13 o'clock, they will be shipped the same day. If a product is delivered from a country with restrictions, we will inform you. Depending on the product, longer delivery times may occur. We ask for your understanding. We are in very close contact with our manufacturers and try our best to supply you promptly.

    What are the hygiene standards?

    • We have increased our logistics for you and divided it into 2 teams to guarantee a constant delivery. Furthermore, our employees work according to the currently recommended hygiene standards.
    • In addition, the contact in the delivery of the parcels is minimized by a signature that is no longer required. More information about contactless delivery can be found here: DHL and UPS

    Can I return my package?

    We are available for you:

     

    * The discount is valid for the shop price. If the product has already been reduced by 20%, then you gain extra 10% off the shop price. Not valid for gift cards and return labels. A few articles and brands can be excluded. Not combinable with other offers, like freebies. A price reduction is not possible in hindsight.

    ** applies within Germany for "premium shipping items", if the item is ordered before 1 pm, the package will be shipped the same day

    * The discount is valid for the shop price. If the product has already been reduced by 20%, then you gain extra 10% off the shop price. Not valid for gift cards and return labels. A few articles and brands can be excluded. Not combinable with other offers, like freebies. A price reduction is not possible